Survey Allstar Transportation

We value your opinion and are constantly striving to deliver the best service possible. Your experiences with our company, both negative and positive will only help us ensure that we continue to deliver top quality service and strengthen the relationships we have with you – our client.

 

Were you the passenger on this reservation? *   Yes No What was the type of trip you used us for? * AirportBusinessFormal/PromNight OutSpecial OccasionWedding

Please Rate Your Experience with our Customer Service, Dispatch, and Reservations Department

Was your call answered promptly? *   Below Expectations Met Expectations Above Expectations Not Applicable How helpful and knowledgeable was the staff in making your reservation? *   Below Expectations Met Expectations Above Expectations Not Applicable What was the level of courtesy and professionalism of the staff answering the phone? *   Below Expectations Met Expectations Above Expectations Not Applicable

Please Rate Your Experience with our Chauffeur

Was the Chauffeur on time for your pickup? *   Below Expectations Met Expectations Above Expectations Not Applicable Was the Chauffeur's appearance neat and professional? *   Below Expectations Met Expectations Above Expectations Not Applicable Did the Chauffeur open the door for you? *   Below Expectations Met Expectations Above Expectations Not Applicable Did the Chauffeur assist you with your luggage? *   Below Expectations Met Expectations Above Expectations Not Applicable Was the Chauffeur prepared and familiar with the itinerary? *   Below Expectations Met Expectations Above Expectations Not Applicable Was the amount of talking by the Chauffeur appropriate? *   Below Expectations Met Expectations Above Expectations Not Applicable Did the Chauffeur drive you in a safe, comfortable manner? *   Below Expectations Met Expectations Above Expectations Not Applicable What was the level of courtesy and professionalism of the Chauffeur providing services? *   Below Expectations Met Expectations Above Expectations Not Applicable

Please Rate Your Experience with our Vehicle

Was the vehicle clean inside and out? *   Below Expectations Met Expectations Above Expectations Not Applicable What was your overall level of satisfaction pertaining to the vehicle? *   Below Expectations Met Expectations Above Expectations Not Applicable

Please Rate Your Overall Experience

How would you rate your overall experience? *   Below Expectations Met Expectations Above Expectations Not Applicable What factors are most important to you when choosing a limousine service? (Please select the top 4 reasons in order of importance) *    Company Reputation  Previous Experience  Features / Choice of Vehicles  Friendliness of Staff  Quality of Service  Professionalism of Chauffeur  Price  Recommendations  Advertising / Marketing Ads How could the company have improved the level of service that you received? We encourage you to send us additional comments about your experience to help us to serve you better. Would you recommend us to your friends, family, and business contacts? *   Yes No Name * (Why do I need my name?) Reservation # * Email Address *

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